I’m a Technical Operations Manager and Software Engineer with 13 years of client-facing experience in luxury retail and hospitality, paired with 6 years of technical expertise building, integrating, and optimizing scalable systems. My background uniquely bridges high-touch customer service with deep technical execution—allowing me to translate complex infrastructure, security, and product capabilities into clear, revenue-driving solutions.

Currently at EarthCam, I design and implement API-driven operational tooling, including a “kill switch” alert rerouting system that reduced false alerts by 40%. I develop and maintain internal security and monitoring tools using Python, Jinja, and PHP/Laravel to optimize workflows, strengthen visibility, and improve response accuracy across enterprise environments.

In addition to operational leadership, I serve in a Sales Engineer–focused capacity as a Security Product Expert during pre- and post-sales engagements. I partner closely with Sales, Customer Success, and Engineering teams to lead technical discovery calls, architect integration strategies, and guide enterprise clients through SSO, OAuth, MFA, and identity federation implementations. I translate complex technical requirements into clear solution roadmaps, address security and compliance concerns, support RFPs and technical questionnaires, and ensure alignment between customer infrastructure and product capabilities. My role bridges revenue and engineering—accelerating deal cycles, strengthening technical trust, and driving successful solution adoption.

Previously, as a Growth Engineer at iPostal1, I spearheaded full-stack website redesigns and deployments, implemented SEO and schema enhancements, conducted A/B testing, and integrated authentication APIs aligned with IAM best practices for B2B applications. At Shiphero, I specialized in troubleshooting complex API integrations across Shopify, Amazon, and Walmart ecosystems, leveraging AWS CloudWatch, GraphQL, and observability tools to diagnose and resolve production issues.

Across every role, I bring strong communication skills, relational intelligence, and a proven track record of increasing operational efficiency, accelerating sales conversations, and enhancing customer satisfaction. With a Full Stack Software Engineering background from General Assembly and formal studies in IT, Math, and Science, I thrive at the intersection of security, scalability, sales strategy, and human connection—building systems and partnerships that are technically sound, strategically aligned, and built for growth.